Terms & Conditions

By using this website, all website users (“you”) agree to these terms and conditions. If you do not agree to all of these terms and conditions, you may not use this website.
All offers are made subject to these terms and conditions.

Availability of stock:
The listing on the web site is often kept well up to date, so it is generally safe to assume that if it is listed here it is available. However things will sell out during the day before they can be removed from sale and so will not be available.
The appearance of "Add to Basket" against an item is not a guarantee that it will be in store if you visit.
In the rare occasion an item is sold out, we will do our best to bring it back into stock as quickly as possible. Everything is offered "Subject to Availability". If an Item is purchased online and the stock is no longer available in store, we will offer back a full refund.

Pricing: Prices are in Euro:
Every effort is made to keep these prices up to date, in the event a price is marked wrong the store will contact you to advise you of the correct price, we apologise for any inconvenience this may cause.
As stock availability levels change each day, products may sell out and be replaced by a bigger or smaller products in the garden centre here or may be discontinued after we sell our remaining stock. Pot size may vary slightly on plants depending on the batches. A price appearing on the website may vary from that in the garden centre, however we try to minimise any variations. The appearance of an item on this website does not automatically mean it will be always in stock at the garden centre store.

 

Deliveries:

Delivery Charges can vary in consideration to the product and its destination of delivery. Our standard charge for selected items is €10 unless we receive an order of over €75. We may not be able to achieve deliveries if a product is not in stock and/or id due in stock for a prolonged period of time. We do not hold stock for customers and deliveries must be sent from our store within 7 days of purchase at the latest however this is term cannot be promised. Our Jones Garden Centre delivery service are usually but not restricted to 2-5 working days. If change of address is required, you must be in contact with us at least 3 days in advance and additional charges then may apply. If the product is already sent unfortunately we cannot change the delivery address. If we send out the order with outside courier company please allow for 3-6 working days this will depend on product and location.

Cancellations and returns:
If you change your mind, you may return it, in its original packaging, for a refund excluding delivery charges within 14 days of purchase. Once the product has not been opened and can be re-sold.
If your purchase is faulty, you may return it or a full refund within 14 days from the date of purchase, including delivery charges. We are not responsible for the returning of goods and it is up to the customer to return the product to our store strictly within our 14 day return policy. You may be charged a delivery charge if you wish for Jones Garden centre to collect and return your goods.
Please include a note stating the reason for the product return, along with your name, address, daytime contact number and receipt.

We can only accept returns with a valid receipt.

If you are unhappy with the products or services you have received from us please email us at info@jonesgc.com.

Delivery will be subject to delivery location. We deliver in Republic of Ireland and Northern Ireland. 
Delivery charges are free for some products such as Gift Vouchers. Delivery charges may apply to certain products and the store will contact you to confirm cost this includes oversized items. We apologise for any inconvenience this may cause.
These show up as shipping included, otherwise shipping is added separately to your shopping cart .
Small items are sent by standard post. Larger items are sent by courier service.
If a product is unavailable, a similar product of equal or greater value may be substituted in its place.
Sales Tax - VAT is included in all prices shown.
These terms and conditions may be revised at any time by us updating the website.
Changes to these terms and conditions will be effective immediately when they are posted on the website. We reserve the right to amend or correct any website content, without prior notice.

Warranties:

Jones Garden Centre is happy to help with warranties, however, Jones Garden Centre is not the warranty issuer. If a product is faulty or not fit for purpose during the warranty period, we are happy to help to the best of our capability. If issues arise with your product, you must supply us with a valid receipt and/ or have registered your product if required. Jones Garden Centre is not liable or responsible for the manual activation of warranties. Please contact us on (01) 8401781 or at info@jonesgc.com for further information. 

Product Reservations

We will hold any products purchased from our web shop (as click & collect) for a maximum 24 hours until it will be released back to the store for public purchasing. We will only hold said products for an extended period of time if payment is received in full before the holding time period has expired. If you are fearful of or cannot make it in store by the 24 hour holding period please contact us.

 

We cannot receive payment via phone due to security reasons. We ask that you use our webshop or visit us in store to complete purchases.